For Assistance with Orders
You can always email us at firstname.lastname@example.org from 8:30am–5:30pm ET, Monday–Friday.
If you are not satisfied with your purchase from our site, you may return it up to 30 days after receipt. Please send your return to:
No. 8 Mount Grace complex
Please note that you are responsible for the return shipping costs. Once your return is received, a credit will be issued for payment of the original order. Shipping charges will not be refunded. Refunds typically take two weeks to process, but may take longer during exceptionally busy times. Make sure to hang on to your return tracking number so you can confirm your order has made it back to us.
Prior to delivery of the Products to you, the Company shall be entitled to debit the Credit Card supplied by you on acceptance of your order should you be paying with a Credit Card.
Should you pay for the Products via EFT the Products will only be delivered to you once your payment has cleared in the Company’s bank account, and is reflected as a payment on the Company’s bank statement within 3 working days of date of the placement of your order.
By submitting an order to buy Products you:
- represent and warrant that you are over the age of 18 (eighteen);
- represent and warrant that you are authorised to make payment with a Credit Card if you are paying via this mechanism;
- represent and warrant that there are sufficient funds available to pay for the order; and
- consent to us providing your personal information to our third party payment provider, which is necessary to enable us to perform our obligations in terms of this Agreement.
In order to protect our interests as well as yours, the Company may scrutinize transactions to prevent attempted fraud. A transaction may be refused if the Company is not satisfied that it is legitimate.
No other method of payment, including by gift vouchers, will be accepted by the Company in respect of the purchase of Products on the JOE online site.